Frequently Asked Questions

Please read our FAQ before sending us a message.

You just need to tell us the following information then we can offer you a suitable solution? In addition, you can also send us the sample and we will arrange professional engineers for proofing evaluation
1) What is your product? material? thickness? required accuracy?
2) What is the current production process?
3) What is your desired budget and delivery time.

We will send teaching video of both installation and operation, as well as the English manual. If you have further questions, we have engineers who can speak English can serve you on-line directly. And for some countries , like in India, Malaysia, Korea,Spain, we have local support team, more countries will be in the picture soon.

Generally standard machine, our lead time is 2-7 days after PO confirmed. Customized product need a little longer.

We guarantee machine quality for 13 months, during this period, if spare parts of the machine were not man-made damaged, we can send the component to the customer in best delivery. Besides guarantee period, we still provide you free online services for life.If parts broken, you can order replacement parts from us.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe tranportation. We have exported to 80 countries worldwide. So please don’t worry, you will receive the parcel in good condition

Send us an email

[contact-form-7 id=”7″]